Episode 13

full
Published on:

23rd Apr 2026

Quick Spoon: Same words, different meaning

A single word can mean different things to different people.

In this Quick Spoon, Ross shares a simple example from a conversation with Jess — where saying “sorry” meant something very different depending on the cultural context.

What felt normal in one place was interpreted completely differently in another.

And this kind of misunderstanding happens more often than we realise.

At work, we tend to assume that our way of communicating is the standard — when in reality, it’s just what we’re used to.

When something feels off — too direct, too soft, or slightly uncomfortable — it’s easy to label it as wrong.

But often, it’s simply different.

What This Episode Explores

  • How the same words can carry different meanings
  • The role of cultural and contextual differences in communication
  • Why we assume our communication style is “normal”
  • How misinterpretation can happen at work
  • A simple shift in perspective

Key Idea

What feels “normal” to us is often just familiar.

Reflection

What might be different — rather than wrong?

People Soup: Real conversations about work, leadership, and being human — grounded in behavioural science, with practical ideas you can actually use.

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People Soup on Instagram which also features plenty of Ross' photos of the Andalusian life.

Transcript

[:

[00:00:12]

[:

[00:00:32] This one's about how the same words can mean very different things. Jess shared a simple example [00:00:40] saying sorry. In Ireland is just normal. But in Australia, people thought she was apologizing.

[:

[00:01:00] so when something feels off too direct. Too soft, a bit abrupt. It might not be [00:01:10] wrong. It might just be different. So maybe just notice this week what might be different rather than wrong. That's your quick [00:01:20] spoon. Until next time, take care.

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About the Podcast

People Soup
Real conversations about work, leadership and being human.
Grounded in behavioural science, each episode is packed with practical ideas you can put into practice straight away.

The name People Soup comes from a quote by Abraham Maslow:

"A first-rate soup is more creative than a second-rate painting."

I've always loved that idea. Creativity isn't confined to art. It shows up in how we live, work, lead and relate to one another.

Work can sometimes feel like a soup: a rich, sometimes bewildering mix of people, personalities, decisions, pressures, relationships and unexpected challenges. Every day we're trying to make sense of the ingredients we've been given.

Behavioural science doesn't remove the complexity, but it gives us practical ways to navigate it. It offers ideas, skills and evidence-based tools that help us respond more effectively—to ourselves, to other people and to the situations we face.

That's what People Soup is all about.

Through conversations, solo episodes and practical tools, People Soup explores how behavioural science—and particularly Acceptance and Commitment Therapy (ACT)—can help us lead, work and live with greater purpose, psychological flexibility and practical wisdom.

About your host

Profile picture for Ross McIntosh

Ross McIntosh

I'm Ross McIntosh, a business psychologist, coach and facilitator, with over 30 years' experience helping people thrive at work.

People Soup grew from a simple belief: work is an important part of life, but it doesn't have to come at the expense of our wellbeing, our relationships or our values.

Each episode explores the realities of work, leadership and being human through the lens of behavioural science. Sometimes that's a conversation with an inspiring guest. Sometimes it's a short "Quick Spoon" offering a practical idea you can put into practice straight away.

My work is grounded in Acceptance and Commitment Therapy (ACT), an evidence-based approach that helps people develop psychological flexibility: the ability to stay purposeful, adaptable and effective, even when life gets messy.

Whether you're leading a team, supporting others, or simply trying to navigate the pressures of modern work, my hope is that People Soup gives you practical tools, fresh perspectives and the confidence to take your next meaningful step.

A few things about me
Chartered Fellow of the CIPD.
Fellow of the Association for Coaching.
Research collaborator with City St George's, University of London.
Speaker, facilitator and leadership development consultant.
Founder and Host of the People Soup podcast.

When I'm not recording the podcast or working with clients, you'll usually find me reading, cycling, improving my Spanish, or enjoying life in southern Spain with my husband.